Privacy and Cookie Policy

You should be aware that when you use our websites, mobile sites, or mobile apps, we may collect information by using 'cookies'. By using our websites, mobile sites, or mobile apps, you accept the use of cookies as described below.

What are cookies and how do they work?

Cookies are small pieces of information that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognize you and can then tailor what you see on the screen.

Why use cookies?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. Some cookies are essential so you can move around the website and use its features. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. A group of cookies, often called 'analytics cookies' are used to gather information about how people navigate (find their way through) our sites. These cookies do not collect information that identifies you. The information collected is anonymous and is grouped with the information from everyone else's cookies. We can then see the overall patterns of usage rather than any one person's activity. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works. We use cookies in order to remember your choices, to give you a better user experience by improving our web sites and for providing content more accurately suited to your needs. Cookies allow a more detailed level of tracking that helps us to gain a better understanding of potential areas for improvement so as to continually improve the relevance of and accessibility of the content we provide.

This means we use cookies in order to remember:

  • Your browser settings, such as the type of browser you use and what plug-ins you have installed. This keeps us from bothering you every time you enter the site in order to make sure that you have the necessary equipment to download information from our sites. It also allows us to know how many people are using certain types of software, so that we can adjust our site to provide the best browsing experience for every visitor.
  • Your language and region choice. This means that if you have once chosen English as a language this is the default language that will be used when you revisits us.
  • The last time we asked you to participate in a survey and whether you answered it so we do not prompt you too often.
  • Your movement on and usage of our sites. We do not collect personal data as part of this. We collect statistical data so we can optimize our site.
  • Recently used data - to improve performance. In case we store personal data in a cookie, the information will be encrypted and thus safe.

Session cookies and persistent cookies

There are basically two types of cookies: "session cookies" and "persistent cookies". The session cookies are related to the current visit to the website and are deleted automatically when you close your browser. Persistent cookies will be stored on your computer. Persistent cookies self-delete after a certain period but will be renewed every time you visit the website.

How to avoid and delete cookies?

If you do not want us to place or read cookies on your computer, you can deselect cookies in your browser where you can select the cookies that are to be allowed, blocked or deleted.

If you are using a PC and a recent browser and you want to remove the cookies that are already placed on your computer, press CTRL + SHIFT + DELETE at the same time.

If the hot keys do not work in your browser, visit the support site of the relevant browser.

If you choose not to accept cookies at all, you can still visit our website, however we cannot guarantee an optimum experience without cookies.

The table below lists the cookies we collect and what information they store.

Cookie Name Host Duration Type Cookie Description
FORM_KEY 1 hour 1st party A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).
PHPSESSID 1 hour 1st party Your session ID on the server.
GUEST-VIEW 1 hour 1st party Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in “Orders and Returns” widgets.
PERSISTENT_SHOPPING_CART 1 hour 1st party A link to information about your cart and viewing history, if you have asked for this.
STF 1 hour 1st party Records the time messages are sent by the SendFriend (Email a Friend) module.
STORE 1 hour 1st party Tracks the specific store view / locale selected by the shopper.
USER_ALLOWED_SAVE_COOKIE 1 hour 1st party Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID 1 hour 1st party The value of this cookie triggers the cleanup of local cache storage.
MAGE-CACHE-STORAGE 1 hour 1st party Local storage of visitor-specific content that enables ecommerce functions.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION 1 hour 1st party Forces local storage of specific content sections that should be invalidated.
MAGE-CACHE-TIMEOUT 1 hour 1st party Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS 1 hour 1st party Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc.
PRIVATE_CONTENT_VERSION 1 hour 1st party Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server.
X-MAGENTO-VARY 1 hour 1st party Configuration setting that improves performance when using Varnish static content caching.
MAGE-TRANSLATION-FILE-VERSION 1 hour 1st party Tracks the version of translations in local storage.
MAGE-TRANSLATION-STORAGE 1 hour 1st party Stores translated content when requested by the shopper.
MAGE-TRANSLATION-STORAGE 1 hour 1st party Stores translated content when requested by the shopper.
LOGIN_REDIRECT 1 hour 1st party Preserves the destination page the customer was loading before being directed to log in.
MAGE_MESSAGES 1 hour 1st party Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper.
PRODUCT_DATA_STORAGE 1 hour 1st party Stores configuration for product data related to Recently Viewed / Compared Products.
RECENTLY_VIEWED_PRODUCT 1 hour 1st party Stores product IDs of recently viewed products for easy navigation.
RECENTLY_VIEWED_PRODUCT_PREVIOUS 1 hour 1st party Stores product IDs of recently previously viewed products for easy navigation.
KNDCT_ORGID_IDENTITY 395 days 1st party The identity cookie stores the ECID, as well as other information related to the ECID.
KNDCTR_ORGID_CONSENT_CHECK 2 hours 1st party This cookie stores the user’s consent preference for the website.
KNDCTR_ORGID_CONSENT 180 days 1st party This session-based cookie signals the server to look up the consent preferences server side.
KNDCTR_ORGID_CLUSTER 30 min 1st party This cookie stores the Experience Edge region that is serving the current user’s requests. The region is used in the URL path so that Experience Edge can route the request to the correct region.
MBOX 2 years 1st party This cookie appears when the Target migration setting is set to true. This will allow the Target mbox cookie to be set by the Web SDK.
MBOXEDGECLUSTER 30 min 1st party This cookie appears when the Target migration setting is set to true. This cookie allows the Web SDK to communicate the correct edge cluster to at.js so that Target profiles can stay in sync as users navigate across a site.
AMCV_###@ADOBEORG 395 days 1st party This cookie only appears when ID migration on the Adobe Experience Platform Web SDK is enabled. This cookie helps when transitioning to Web SDK while some parts of the site are still using visitor.js.

Other cookies we may be using

We occasionally trial other services which may create cookies on your computer. If we are currently doing so then these trials will be listed here.

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